Privacy Notice

Controller and contact

Sintec System SA, Via Luigi Lavizzari 9, 6830 Chiasso, Switzerland, is responsible for your personal data. For privacy questions or requests, email info@sintecsystem.com.

Data and purposes

We use your name, company, email, enquiry category and message to answer enquiries and manage related business communications. We also keep follow-up records, notice acknowledgements and basic technical data needed to process forms and protect the service. Administrator account and session data support secure access. Required form fields are needed to handle your enquiry; you can contact us by email instead.

Where GDPR applies, we rely on steps requested before a contract where relevant, and our legitimate interests in answering business enquiries, managing follow-up and preventing misuse. Reading this notice is not consent to processing. We do not sell your data, share it for other companies’ independent marketing or automatically subscribe you to marketing.

Recipients and countries

Authorized personnel and service providers for website hosting, data storage and email handle data for these purposes. This supports Sintec’s service; it is not a sale of data. Processing involves Switzerland, Italy and Sweden. Italy and Sweden are recognized by Switzerland as providing adequate data protection. Where GDPR applies, Switzerland benefits from an EU adequacy decision. Any additional international disclosures require appropriate safeguards and an update to this notice; contact us for information about applicable safeguards.

Retention

We retain enquiry and follow-up records while handling your request and any resulting business relationship, then only for applicable recordkeeping obligations or specific legal claims. Security records are kept only as long as needed to investigate and prevent misuse. These criteria also apply to relevant email and backup copies.

Cookies and security

We use necessary sign-in cookies for administrators and form-security checks to reduce automated abuse. The website does not use analytics or advertising tracking. These checks are not used to create advertising profiles.

Your rights

Depending on applicable law, you may request access, correction, deletion, restriction or portability of your data and object to processing, including processing based on legitimate interests. Contact us at the address above; we may need to verify your identity. You may raise a concern with the Swiss Federal Data Protection and Information Commissioner or, where GDPR applies, your competent EU supervisory authority.